Empower your Firstline Workers with new capabilities in Microsoft Teams

Firstline Workers are more than two billion people worldwide who work in service- or task-oriented roles, across industries such as retail, hospitality, travel, and manufacturing.

Introducing Shifts a feature in Microsoft Teams to help Firstline Workers achieve more.

Plan and create schedules with Shifts With Shifts, your schedule management tool now available in Teams, managers can easily plan and create shift schedules, and team members can review schedules and make shift requests from their mobile devices, all in real time

Customize your mobile Teams experience and leverage new mobile features With the new customizable mobile experience available today, Firstline Workers can customize their navigation menu to have the features most important to them at their fingertips. In addition, Firstline Workers can leverage new mobile features such as: location sharing (mobile only), record and share audio messages (mobile-first) and smart camera (mobile only). The Smart camera experience has been built with Microsoft's Office Lens functionality. Smart camera can interpret different image types such as a document, whiteboard or business card, and utilizes auto crop for easy consumption. Firstline Workers handle a lot of tasks that are image heavy. And they’ll begin a task by taking a picture and then posting it into a chat. Smart camera is valuable because images taken from smart camera are not stored on the device.

Integrate your workforce management system with Teams using a Graph API for Shifts The Graph API for Shifts, the schedule management tool in Teams, is the first of a set of new APIs that enable organizations to integrate their existing workforce management systems with Teams. Available in public preview, the new API makes integration between Shifts and enterprise scheduling systems possible, enabling seamless access to workforce management systems for managers and employees, right from Teams.

Celebrate your team with Praise The new Praise tool, rolling out this quarter, gives managers and employees a simple way to recognize co-workers, right in the Teams app where the whole team can see it. Taking steps to engage and recognize employees can go a long way to improving their satisfaction, and reducing turnover.

If you would like to learn more about Microsoft Teams and how it can benefit your operation please feel free to contact the team via email (info@destinationcloud.co.uk) to arrange your free 30 minute telephone consultation.

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